Independence 

Yeah, the independence is very good. And then, you know, let them make the decision. We are here to help them, not force them to do anything they want. We need to let them know, here, we just give you some options. And the options may help you live, you know, more independently, heavily, and then, you know, aging in place. 

Empathy 

Understand, show our empathy, saying that we totally understand your concern and your worries, your anxiety. But here we are working with you together. 

Privacy 

They have their privacy at home. Sometimes they don't like people to walk into their house to see what they have and their relationship with their families. So if we can tell them like, oh, we are here to help you and you are the decision makers, you say whatever you want. And we just give you the opinion, the choices and ideas. and you feel more comfortable, more independent actually. 

Choices 

We go in, we sit down, we talk to them, get to know them. We ask them permission to walk around their home environment. We first start with, what is it that you would like to see done? We never want to go in and say, you have to do this, and this. People want choices, and they want to feel that freedom of independence. But we point out things as we go.